PRIVACY
POLICY.

1. Introduction

This Privacy Policy is published by DIEM MAI LLC, a limited liability company with its desk at 1391 Orchard Heights Dr, Cleveland, OH 44124, United States. The website at www.diemma.shop is developed and maintained under the developer name DIEM MAI L. This Policy explains what personal and financial information we collect across our four ledgers — principal dealing, advisory and fund management, trust and fiduciary administration, and market services — and how we use, protect and share it.

By using this website or engaging with DIEM MAI, you acknowledge the practices described here. Where a written engagement, trust instrument or fiduciary agreement contains stricter confidentiality terms, those terms govern.

2. Information We Collect

2.1 Information you provide

• Identity & contact — name, email, phone, address, organization and role, submitted through the engagement form, email, phone or paperwork.
• Engagement details — the book your business belongs to (dealing, funds, trust, market), objectives, mandates, positions and schedules you describe.
• Due-diligence data — identification documents, tax identifiers, accreditation or suitability information, source-of-funds details and beneficial-ownership data required for regulated engagements.
• Fiduciary records — trust instruments, beneficiary information, estate documentation, custody and escrow instructions.
• Settlement data — payment instructions, wire details and tax documentation required to pay fees, distributions or proceeds.

2.2 Information collected automatically

• Usage data — pages viewed, time on site, referring URLs, and general device information such as browser type and operating system.
• Technical logs — IP addresses and access timestamps maintained by our hosting provider for security, fraud prevention and diagnostics.

2.3 Information from third parties

We may receive verification data from custodians, transfer agents, exchanges, identity-verification services, regulators and counterparties — used solely to open, verify and run an engagement.

3. How We Use Information

• To evaluate, open and administer dealing, advisory, trust and market-service engagements;
• To perform identity verification, anti-money-laundering checks, suitability review and regulatory screening;
• To execute fiduciary duties — custody, escrow, estate and trust administration — under their instruments;
• To settle fees, distributions, transfers and proceeds, and to issue statements and reports;
• To communicate about engagements, statements, compliance matters and desk notices;
• To maintain site security, prevent fraud and comply with tax, securities and legal obligations.

We do not sell personal information. We do not use client financial data for advertising profiles.

4. Confidentiality of Financial & Fiduciary Records

Account, position, portfolio, trust and beneficiary records are treated as confidential financial records. Access is limited to personnel and officers who need them for the engagement; disclosure is limited to what the engagement, the instrument or the law requires. We maintain information barriers between dealing-side and fiduciary-side records.

5. Sharing & Disclosure

• Market & settlement infrastructure — custodians, transfer agents, clearing organizations, exchanges and payment networks necessary to perform a service;
• Regulators & authorities — securities, tax and law-enforcement authorities where required by law or examination;
• Fiduciary disclosure — beneficiaries, trustees, courts and parties entitled under a trust, estate or escrow instrument;
• Service providers — hosting, email, verification and payment processors under contractual confidentiality;
• Business transfers — in a merger, acquisition or reorganization, subject to this Policy's protections and any stricter instrument terms.

6. Cookies & Similar Technologies

This website uses no advertising trackers. Hosting infrastructure may set strictly necessary technical cookies or log equivalent identifiers for security and load balancing. Most browsers allow you to refuse cookies; the site's core content will remain accessible.

7. Data Retention

Inquiry records are kept while an engagement is under review. Engagement, transaction, fiduciary and settlement records are retained for the periods required by securities, tax, trust and anti-money-laundering obligations — typically several years after an account closes — then securely deleted or anonymized.

8. Security

We apply administrative, technical and physical safeguards appropriate to a financial counting house: access controls on account and fiduciary files, encrypted transmission on the hosted site, dual-control practices for sensitive disbursements, and limited distribution of settlement data. No method of transmission or storage is fully secure; we investigate and, where required, report incidents.

9. Children's Privacy

Our engagements are for adults and entities. We do not knowingly collect personal information from children under 13 through this website, except as reflected in fiduciary or beneficiary records lawfully held under an instrument. If we learn other such data was provided, we delete it promptly.

10. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete or restrict the processing of your personal information, and to object to certain uses. To exercise any right, contact the desk at li.mei@diemma.shop. We respond within the timeframes required by applicable law. Financial, fiduciary and compliance records may be subject to mandatory retention that overrides deletion requests.

11. Third-Party Links

This site may link to exchanges, custodians, regulators or partner sites. Their privacy practices are governed by their own policies, not this one.

12. International Visitors

DIEM MAI operates from the United States. Information submitted to us is processed in the United States under U.S. law, which may differ from the laws of your jurisdiction.

13. Changes to This Policy

We may update this Policy as our services or the law change. The current version is always posted at www.diemma.shop/privacy-policy; material changes will be flagged on this page.

14. Contact the Desk

DIEM MAI LLC
1391 Orchard Heights Dr, Cleveland, OH 44124, United States
Email: li.mei@diemma.shop
Phone: +1 (858) 440-6570